Complaints

We are here to help, but…

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

In Writing

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

By Email and Telephone

Email: QFPcomplaints@quilter.com

Tel: 0191 241 0700

We will be happy to provide you with a summary of the internal procedures for handling complaints, this is available without charge upon request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).

The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR

Telephone 0800 0234567

Email: complaint.info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk

riverfall-financial-fav-white

GET IN TOUCH

We offer all prospective clients a free initial meeting with one of our pension transfer specialists, to see if our service is right for you.

Book your meeting, to discuss your options today.

Learn more about…

Financial planning

Create financial certainty about your future

Discover more

Investments

Make the most of your wealth

Discover more

Retirement planning

Plan your perfect retirement

Discover more

Protect what’s important

Prepare for life’s unexpected surprises

Discover more

Later life planning

Make the most of your later years

Discover more

Estate & inheritance tax planning

Protect and pass on your wealth

Discover more